SightCall Video Assistance chatbot on Salesforce AppExchange

San Francisco-based video platform SightCall has launched SightCall Video Assistance Chatbot on Salesforce AppExchange.

Available through a mobile device or web application, the SightCall Video Assistance Chatbot can be deployed as a first line of defense to automate responses to routine customer support and technical questions. When human support is needed, the SightCall Video Assistance Chatbot uses Salesforce Omni-Channel to route the customer to a SightCall visual support session with a qualified support expert. The expert can see the issue that the customer is facing and use a suite of Augmented Reality (AR) guidance tools and Artificial Intelligence (AI) insights to resolve the customer’s issue in real-time. SightCall can reduce technician dispatch and product returns while improving customer satisfaction.

“SightCall Video Assistance Chatbot is the latest innovation from SightCall that combines our powerful visual support platform with Salesforce Einstein Vision to create an Omni-Channel experience that automates service requests through AI and machine learning. Some chatbots are built for replacing humans, but SightCall is built for empowering them. Our chatbot triages service requests to free up your agents from routine tasks. Once the chatbot recognizes that human intervention is needed, it routes the request to a qualified expert to conduct a live visual support session. We are excited to bring SightCall Video Assistance Chatbot to Salesforce AppExchange, where we can help more customers digitally transform their service organizations through video communication.” – Thomas Cottereau, CEO of SightCall.