ServiceNow expands AI capabilities with $2.9 billion acquisition of Moveworks

ServiceNow has signed a definitive agreement to acquire Moveworks, integrating its AI-powered enterprise search and virtual assistant technology into the ServiceNow Platform.

The move enhances ServiceNow’s agentic AI capabilities, aiming to transform employee engagement and enterprise automation by delivering a universal AI assistant that streamlines workflows, automates tasks, and boosts productivity.

The acquisition builds on Moveworks’ existing deployments, where many customers already rely on ServiceNow as a system of action for enterprise AI, data, and workflows.

“With the acquisition of Moveworks, ServiceNow will take another giant leap forward in agentic AI‑powered business transformation. As agentic AI and enterprise‑grade search forever change how we work, ServiceNow moved early to empower employees through AI. Moveworks’ talented team and elegant AI‑first experience, combined with ServiceNow’s powerful AI‑driven workflow automation, will supercharge enterprise‑wide AI adoption and deliver game‑changing outcomes for employees and their customers.” – Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.