Root Partners with Genpact to Streamline Claims

Professional services firm Genpact and digital auto insurer Root announced they are partnering “to further Root’s vision of reinventing the auto insurance industry.” The partnership will focus on optimizing claims and improving customer experience.

“Root continues to grow rapidly. As we expand within the United States, we need a flexible and nimble business partner who shares our desire to disrupt the insurance market. As a digital transformation leader with deep experience in the insurance industry, Genpact has proven to be a partner that can easily integrate its capabilities with our technology to simplify processes and help us improve service to our customers.” – Cofounder and CTO at Root, Dan Manges.

Genpact’s insurance process solutions will help Root deliver “a streamlined touchless claims process.”

“Traditional insurers have long been hindered by static pricing models and expensive operations that aren’t scalable. Root is disrupting the industry by using data and driver behavior to offer more accurate premiums, while simplifying the claim process and putting their members in control. We share Root’s vision to leverage the power of technology and data to better serve customers in today’s digital economy. Genpact is helping Root scale innovation to not only improve the member experience, but also create new business models to better compete in a rapidly evolving market.” – Global Business Leader, Insurance at Genpact, Sasha Sanyal.