Roadside assistance company Agero partners with Lyft
Massachusetts-based roadside assistance company Agero has partnered with Lyft to allow insurers to offer a rideshare option to policyholders involved in an accident. The new option – available from Agero’s accident claims management platform – complements existing rental car provisions on many policies.
As part of the new service, insurers can extend to policyholders a Lyft ride from the accident location to the repair shop or other desired locations. Agero agents will arrange for the rides, offering policyholders a concierge-style experience. Insurers can control program limits, such as ride cost or distance, and use it to supplement or replace rental car provisions, as desired. Agero will continue to dispatch any towing, or connect the driver to emergency 911 services, as necessary, such as in the case of automatic crash notification where the driver does not respond.
“The time and complexity of vehicle repairs has been steadily growing, and the pandemic has only increased the time it takes to get a car involved in an accident back on the road. Ride dispatch with Lyft gives insurers a transportation alternative to the daily rate of a rental car and the inconvenience and COVID-related safety concerns associated with riding with the tow truck driver in the passenger seat, improving both cost control and policyholder experience.” – Steve Medeiros, VP Client Services, Agero.
“At Lyft, our mission continues to be improving people’s lives with the world’s best transportation. Accidents are inevitably stressful events, and we’re pleased to continue partnering with Agero to provide a better experience for consumers during this stressful time. And with our Health Safety Program, which establishes new requirements to help protect riders and drivers, policyholders can feel even more confident that their safety is our priority.” – Matt Doherty, Head of Automotive at Lyft.