Revolut’s Use of Video for Customer Support

“Trying to nail customer support when you’re signing up 7,000 new accounts each day can be tricky, but with every mistake we make, we learn so much more. As we continue to grow, we need to make sure that your questions are answered in a quick and clear way. And while improving our infrastructure and hiring more agents will naturally help, there is so much more that we could be doing.” – Revolut’s blog.

Digital banking alternative Revolut, is introducing a series of videos to improve customer experience and speed up support cases. Now, Revolut support agents will be able to share one of several ‘how-to’ videos, alongside their text answers. The videos will be short, ranging from 20 – 60 seconds and will show how to perform certain actions within the app.

https://youtu.be/IXTSBemkT-I

Bottom Line: #RevTips are available here.