PolicyBazaar Launches Chatbot Using Google’s Dialogflow

Indian online insurance marketplace PolicyBazaar has used Dialogflow to deploy a car insurance chatbot to help answer questions from potential customers. “Dialogflow is by far the best platform for text-based conversational chatbots . With it, we derive all the benefits of machine learning without restrictions on the frontend. Through our chatbot, we are now closing over 13,000 sales totaling a premium of nearly $2 million (USD) every month and growing at a 30% month-over-month rate” – Ashish Gupta, CTO & CPO, Policybazaar.com.

The chatbot is called PBee and it now handles over 60% of customer queries, resulting in faster fulfillment. Also, since its launch, the chat volumes have gone up 5x, and response time has gone down .25X; so good that the chatbot is now being extended to health and investments products.