More than 20,000 Travelers employees now regularly use AI
Travelers released its 2025 Sustainability Report, highlighting expanded AI adoption, catastrophe response capabilities, emissions reductions, and community investments.
The company launched “Innovation 2.0,” building on a decade of innovation to expand its use of artificial intelligence. More than 20,000 employees regularly use AI tools, dozens of generative AI applications are in production, millions of transactions are automated, and agentic AI is embedded across business operations.
In 2025, Travelers responded to 62 catastrophe events and more than 80,000 catastrophe notices of loss, resolving 90% of property catastrophe claims within 30 days. During the January 2025 Palisades and Eaton wildfires in Southern California, the company used high-resolution aerial imagery, geospatial analytics, and AI to identify total-loss properties and route claims to disaster specialists.
Travelers has reduced Scope 1 and 2 greenhouse gas emissions from its owned operations by 54% since 2011 as it works toward carbon neutrality by 2030. The company also installed a solar array at its Claim University campus in Windsor, Connecticut, expected to offset most of the site’s energy consumption.
Travelers and the Travelers Foundation contributed approximately $24 million to local communities in 2025, while employees logged more than 125,000 volunteer hours. The company also committed $1 million to The Wadsworth museum in Hartford, Connecticut, to restore Wednesday public hours.
The Travelers Institute launched Risk. Regulation. Resilience. Responsibility., a multiyear initiative focused on insurance availability and affordability in the property and casualty market. As of May 2026, more than 150 Travelers employees held civic leadership roles, including firefighters, first responders, election officials, and zoning commissioners.
The report is Travelers’ eighth consecutive standalone sustainability report prepared in accordance with Sustainability Accounting Standards Board (SASB) standards for the insurance industry and the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).
