MetLife Xcelerator reaches 4.5 million customers

MetLife announced the creation of a new regional business unit in Latin America by the name of MetLife Xcelerator. Designed to lead the “transformation of embedded insurance and democratize access to financial protection,” the MetLife Xcelerator platform, launched in November 2023, is “redefining the insurance ecosystem” by using advanced technology and an agile model to connect millions of people to more accessible, personalized insurance solutions.

The unit is led by Javier Cabello, who was recently appointed as head of MetLife Xcelerator in Latin America.

As highlighted during MetLife’s Investor Day in December 2024, MetLife Xcelerator is a cornerstone of the New Frontier strategy, which emphasizes distribution innovation as a key enabler for future growth. The platform offers embedded solutions to digital banks, e-wallets, e-commerce platforms, retailers, and traditional financial institutions.

Since its launch just over a year ago, MetLife Xcelerator has achieved “significant results,” with operations live in Mexico, Brazil, and Chile with over 4.5 million in-force customers, and more than $200 million in PFOs (premiums, fees, and other income).

“MetLife Xcelerator is a unique, innovative platform that operates with the speed and agility of a startup while leveraging MetLife’s global scale and expertise. We made investments in technology and the team to innovate at speed, ensuring seamless integration for our partners and creating a new standard for embedded insurance in the region.” – Naomi Johnson, MetLife Latin America’s Head of Strategy and Transformation.