Mercury Insurance creates chief technology officer position

Mercury Insurance has appointed Wilson Pang as Chief Technology Officer (CTO) to lead its technological transformation efforts.

“Technological transformation is a major priority for Mercury as we look to technology to help unlock new products and services for our customers. This new position is one of the keys to Mercury’s future success as we transform our business to meet the everchanging needs and desires of our customers. It’s just the first step, however, in the company’s digital journey as we expand and refine our consumer-centric capabilities.” – Victor Joseph, Executive Vice President and Chief Operating Officer of Mercury Insurance.

The CTO position represents Mercury’s emphasis on the importance of technological innovation by building high-quality software and systems using modern development methodologies. The ability to rapidly assess, evaluate and deploy these solutions will allow the company to launch new products and services that will improve customer service, simplify agent processes, advance its data science and analytics capabilities, and position Mercury at the forefront of the industry’s digital frontier.

As part of Mercury’s executive leadership team, Mr. Pang will develop and drive digital transformation strategies and will be responsible for overseeing the company’s software engineering and Technology teams. Prior to joining Mercury Insurance, he served as Chief Technology Officer at Appen, an industry leader in the Artificial Intelligence (AI) data space. Mr. Pang built Appen’s technology teams from scratch and developed multiple product lines, which enabled rapid business growth. Mr. Pang also served in senior leadership roles at group and eBay, where he led successful transformations through technology and data.

“The insurance industry is about risk management through data. I chose to work in this business because of my passion for data and my belief that technology, data and AI can have positive impacts on people. It’s my mission to unlock this potential to help make life better for our customers, agents, and team members, and I’m very excited by the opportunities ahead of us.” – Mr. Pang.