MAIB partners with FINEOS

Motor Accidents Insurance Board (MAIB) has selected FINEOS to replace its legacy Motor Accidents Claims System with a new claims management platform.

MAIB, which provides compulsory third-party personal injury coverage to motorists in Tasmania, is upgrading its system to address technology obsolescence, data security risks, and reporting limitations, while supporting a more client-focused operating model.

The new platform is expected to improve administrative efficiency, strengthen cybersecurity, enhance reporting and analytics, and enable greater use of automation and digital services. The system will also integrate with MAIB’s broader technology stack and support evolving workflows.

“We are proud to partner with MAIB in their transformation journey. MAIB plays a vital role in supporting Tasmanians impacted by motor accidents. By modernising their claims platform, MAIB is positioning itself to enhance client outcomes, strengthen data security, and improve operational agility. We look forward to supporting MAIB in delivering a future-ready claims capability for the people of Tasmania.” – Michael Kelly, CEO, FINEOS.

“MAIB has a long history of standing beside Tasmanians affected by motor accidents and we are committed to continually strengthening the way we support our clients. Our people already provide dedicated, client-focused service every day. Modernising our claims management system will help us build on that strong foundation. The new FINEOS platform will give our staff the tools they need to work more efficiently and proactively support our clients. This is an important step in ensuring the MAIB remains reliable, secure and prepared for the future so we can continue to support Tasmanians who depend on us.” – Paul Kingston, CEO, MAIB.