Keoghs Launches AI Insurance Lawyer

UK-based law firm, Keoghs, has launched an AI platform called Lauri, designed to handle avoidable litigation cases and provide insurers with speed and ease of service. The law firm currently represents “the vast majority of the UK general insurance market.” It handles general insurance claims of all types, from the lowest value disputes to the largest catastrophic losses.

About Lauri. She communicates via email using natural language processing, and so there’s no need for handlers to log into old-fashioned legal portals, ensuring no change in communication other than the vastly improved speed and efficiency with which an outcome is provided.

“Not only does this make Lauri the first truly automated AI insurance lawyer launched to the market, but also means that insurers do not need to grapple with new technologies or systems; avoiding duplication, re-keying and providing greater efficiency in the way that claims are managed .”

“There has been a lot of talk in the industry over the last year or two regarding AI, in particular solutions being discussed that almost hijack the true meaning of artificial intelligence. Our approach is to bring a true game-changer to market, a solution that is fully automated and robotic in nature but importantly delivers a quantum leap in speed, efficiency and cost reduction. Additionally, we did not want to simply bring a DIY-litigation portal based system to market that would create duplication and inefficiencies in our clients’ own businesses. For AI to be embraced, there has to be a benefit for our clients, and replicating a human interaction with no extra systems, logins or processes is crucial. With Lauri, the claims handler simply communicates through email as they generally would at present with human lawyers. At Keoghs we say Lauri is the future, better handled; but this new member of our team shows that the future is already here” – Keoghs Partner and Director of Product Development, Dene Rowe.