Katie Palmer promoted to national operations leader for personal insurance

Brown & Brown  has promoted Katie Palmer to national operations leader for the Retail segment’s personal insurance practice. In this role, Katie will focus on retention, revenue growth, and collaboration with team leaders across the country.

Katie will report to Caitlin Rascelles, national personal lines leader, to develop and implement best practices for service standards and optimize talent resources to improve operations.

“Katie’s long tenure with Brown & Brown has enabled her to build strong relationships with stakeholders and customers,” said Caitlin. “These relationships will support her in this new leadership role as we continue to grow the Retail personal lines business.”

Katie stated, “I aim to work with our national carrier partners to secure favorable terms for customers while continuously improving solutions in a changing marketplace.”

Katie has been with Brown & Brown since 2012. Previously, she served as senior vice president and private client team leader, collaborating with producers and service teams. She is based in the Daytona Beach office and actively participates in local community organizations.