Just(for)fly and “Fried Carbs and Salt”

Last month Generali Global Assistance announced the launch of a new online claims portal for its US-based travel insurance partner Justfly (think: an online travel agent).

The portal allows customers to download their description of coverage or policy, start a new claim, add information to an existing claim, and track the status of their claim online.

“We started allowing Justfly customers to utilize our eClaims Portal in March of this year as part of a soft launch, and so far, the feedback has been overwhelmingly positive in terms of ease and efficiency.  So much so that another Justfly brand – FlightHub – has already adopted Generali’s eClaims portal for its customers. We are committed to enhancing our products and services through the best innovative practices and we anticipate making this website available for all of our partners and customers, across all policies. Justfly is a valued partner who does a tremendous volume, and Justfly customers are savvy online users; therefore it was strategically viable to roll out this Portal to their customer base first.” – CEO of Generali Global Assistance, Chris Carnicelli.

Generali Global Assistance was recently named a top travel insurance company for 2018 by The Elliot Readers’ Choice Awards. However, on Yelp it isn’t doing so well – 1.5 stars from 89 reviews for CSA Travel Protection, which rebranded to Generali Global Assistance in 2017. Speaking of reviews, Justfly made a general manager at Square very upset (hint: this is where the part on “Fried Carbs and Salt” comes in) and the BBB issued a warning concerning the company. Also, someone should inform Justfly regarding CSA’s new name and online claims service: