In the era of chatbots, live chats are still in

On the subject of ‘who’s working with whom’, ICICI Prudential Life Insurance (India) is working with live chat software Tagove to ensure speedy resolution of customer queries. Keyword: live. The company was founded in 2015 with the dream of integrating chat, video, text and voice calling with co-browsing and screen sharing. 500 Startups saw to it that the dream became a reality with a bit of seed funding (think: $150K). That’s all.