ICBC launches unified “My ICBC” digital portal

Canadian insurer ICBC has launched “My ICBC,” a new digital portal that brings together driver licensing, insurance, claims, and account services under a single sign-on experience. The platform consolidates more than 20 services into one interface, allowing customers to manage policies, renew coverage, report claims, and access licensing tools without navigating multiple systems.

The launch reflects ICBC’s broader push toward a more streamlined, digital-first model, with a focus on simplifying how customers interact with its services online.

“My ICBC was built to meet customers where they are today and reflects our broader commitment to modernizing ICBC across the organization. By bringing over 20 services together in one secure digital space, My ICBC makes it easier and more convenient for customers to manage their licensing and insurance needs online. This launch is an important step in our move toward a more streamlined, digital-first experience, and I encourage our customers to visit My ICBC to see firsthand how much simpler it is to stay on top and access our services.” – ICBC’s President and CEO, Jason McDaniel.