How Agentech’s Digital Coworkers Are Shaping Agentic AI: Robin Roberson on FNO: InsureTech
Robin Roberson, President and Co-Founder of Agentech, joins FNO: InsureTech once again to reflect on a career of transformation and share how digital coworkers are shaping the future of claims.
When Robin Roberson first appeared on the FNO: InsureTech Podcast, the year was 2019. She had recently led WeGoLook through its journey from a startup to a major on-demand inspection platform, and she was already deeply engaged in reshaping how insurers gather and verify information. At the time, the idea of merging field services with scalable technology was forward-thinking. But few could have predicted just how dramatically the conversation around insurtech, automation, and artificial intelligence would evolve over the next several years.
Now in 2025, Roberson returns to the FNO stage as President and Co-Founder of Agentech. Her voice is one of both continuity and evolution. She brings the same pragmatic optimism that made her a trusted innovator in claims services, but now speaks with the urgency of someone helping to lead the next major leap in insurance operations—agentic AI.
The FNO podcast has grown immensely, too. Hosts Rob and Lee have built a platform that consistently surfaces key trends, questions, and provocations facing leaders across the insurance ecosystem. Their conversations have become essential listening for those on the front lines of underwriting, claims, customer experience, and innovation.
It is no wonder that this return episode, Episode 283, feels less like a guest appearance and more like a full-circle moment. It is a candid, insightful exchange among peers who have seen the industry from many sides.
What makes this conversation especially timely is the rising awareness, and in some cases urgency, around the deployment of generative and agentic AI across insurance carriers. While generative AI has already become a buzzword in executive boardrooms and vendor roadmaps, Roberson makes a critical distinction: true transformation does not come from chat interfaces or document summarization alone. It comes from the deployment of digital coworkers that understand context, follow carrier guidelines/rules, and execute defined tasks in tandem with human adjusters.
At Agentech, these digital coworkers are not theoretical. They are live inside the claims operations of property and casualty carriers, third-party administrators, and independent adjusting firms. They are reading files, flagging compliance issues, organizing documentation, and preparing adjusters to make better and faster decisions. They are not meant to replace the adjuster, but to reduce the burden of repetitive work that saps both time and accuracy.
One example of how the ‘digital file review claims team’ solution Agentech offers is QA Complete, which embodies this philosophy. It acts as a second set of eyes, reviewing claim files for completeness and compliance before human review. The impact is immediate and measurable: reduced cycle times, increased file quality, and relief for overburdened QA teams. It also allows claims departments to scale quickly during catastrophe events, when volume surges and staff bandwidth is stretched thin.
Roberson and the Agentech team are not simply building automation. They are redesigning how claims work gets done in a hybrid world, one where human empathy and machine precision must coexist. This vision echoes a growing consensus from leaders across industries, including Amazon CEO Andy Jassy, who recently wrote that billions of AI agents will soon support every aspect of work and life. Roberson’s work at Agentech is a real-time case study in what that future looks like in one of the most operationally intensive and compliance-driven industries in the world.
One of the most striking elements of the podcast is Roberson’s clarity. She speaks not in abstract concepts but in use cases, metrics, and operational wins. She discusses how Agentech’s AI agents are trained with structured inputs and aligned with carrier workflows, ensuring they are safe, compliant, and explainable. She highlights the importance of observability, testing, and human-in-the-loop protocols to maintain trust while scaling performance.
She also reflects personally on the evolution of her own journey; from founding WeGoLook to leading a company at the frontier of AI automation within claims. For Roberson, the through-line is clear: technology should always serve people. Whether that is helping field inspectors earn extra income or empowering desk adjusters to focus on customer conversations rather than document wrangling, the mission is consistent. Make work better. Make it faster. Make it more human.
The insurance industry does not always embrace change easily. But Roberson is not asking the industry to believe in promises. She is showing what is already happening. Digital coworkers are here. They are working inside real claims environments. And they are delivering results.
For those who missed the episode, it is worth the listen. Not just for the insights into Agentech, but for the example of how innovation grows when vision is grounded in operational truth. Roberson is a seasoned builder who is not just chasing trends. She is executing change at the intersection of empathy and engineering.
Listen to Episode 283 of the FNO: InsureTech Podcast
About Agentech
Agentech delivers agentic AI solutions that work alongside human adjusters to improve claims accuracy, reduce cycle times, and scale capacity during surge events. Its digital coworkers are trained on carrier rules, operate 24 hours a day, and are already deployed across P and C lines of business including residential property and pet insurance.
About FNO: InsureTech Podcast
Hosted by Rob Beller and Lee Boyd, FNO is a leading podcast exploring the trends, people, and products shaping the future of insurance technology.