Horizon Healthcare Services Joins Forces with Zipari
Insurance software startup Zipari highlighted the leadership of Horizon Healthcare Services, Inc., New Jersey’s largest and oldest health insurer, in listening to members and delivering increasingly personalized journeys to each individual.
“We understand how putting user-friendly digital tools into the hands of our members empowers them to take more control of their health and adds ease and convenience to their health care journey”
The alliance is focused on a reimagined member portal designed from member feedback and data-defined user journey maps. This change in the customer engagement hub has released immediate results including a ten percent year over year improvement in customer satisfaction reaching all-time highs. Horizon has also seen increased use of telemedicine by 450%, support channels by 180%, pharmacy service visits by 740%, and behavioral health by 660%.
The portal provides 24 hour, seven days a week access to easy-to-use tools in a secure environment that allows members to manage their healthcare when and where they like. This includes mobile communications for members and their care teams, easier ways to find the right care, new prescription tools, medical management, and easy billing and claims in real time. Most importantly, Horizon is delivering on a commitment to provide member journeys that are simpler and tailored through a data-driven and increasingly customized understanding of each member’s needs.
“Horizon is committed to transform New Jersey’s health care delivery system to improve care, enhance the patient experience and reduce costs by engaging our 3.8 million members through the use of technology. This is an integral part of our strategy,” said Douglas Blackwell, Horizon’s Senior Vice president and Chief Information Officer. “We understand how putting user-friendly digital tools into the hands of our members empowers them to take more control of their health and adds ease and convenience to their health care journey,” he said.
“It is gratifying to work with a company intent on accelerating the delivery of better access to health and understanding how to get the digital element of that right,” said Mark Nathan, CEO and founder of Zipari. “Horizon shares our respect for the member and the idea that health insurance should be centered on each member as an individual.”
As we move through 2018, Horizon has achieved all-time highs in customer satisfaction improvement, and strong member feedback regarding telemedicine, pharmacy service visits, support channels and behavioral health in particular.
