Glia raises $78 million in Series C

NY-based digital customer service provider Glia announced that it has raised $78 million in Series C funding, bringing Glia’s total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP.

Founded in 2012 and a team of ~138, Glia is on a mission to reinvent how businesses support their customers in a digital world. Glia’s solution enables companies to deliver an in-person customer experience online through digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service.

“We are proud to expand our investment in Glia as the company continues to lead the evolution of Digital Customer Service for enterprises globally. Glia’s platform including CoBrowsing, video chat, and in-app messaging, provides the modern technology necessary for businesses to meet customers in their digital journeys and communicate through the customer’s channel of choice. With this capital, the company will continue to scale and keep up with skyrocketing demand.” – Lonne Jaffe, managing director at Insight Partners.

“Many companies are still focused on moving antiquated, on-premises telephony systems to cloud contact centers that essentially offer the same functionality. Instead, businesses can leapfrog this process and move directly to a digital-first cloud approach by partnering with Glia. If I were to build Interactive Intelligence for today’s contact center, I would take Glia’s approach.” – Don Brown, a pioneer in the customer service space, also invested in Glia’s Series C. Brown was the founder and CEO of Interactive Intelligence, which was acquired by Genesys in 2016 for $1.4 billion. Brown commented,

“Just as Zoom has transformed the way consumers communicate with colleagues, family, and friends, Digital Customer Service is changing the way businesses support and engage with customers. This is an area that has gone mainstream, as evidenced by Facebook’s recent billion-dollar acquisition of Kustomer. This capital will allow us to maintain our current momentum, helping businesses across the globe adopt the digital-first approach to customer service necessary to compete and build customer loyalty. Digital Customer Service is the future, and the future is here.” – Dan Michaeli, co-founder and CEO at Glia.