Gladly secures $40 million in funding led by AVP

AI-powered customer service platform Gladly has secured $40 million in funding led by AXA Venture Partners  (AVP).

Gladly’s Customer Service Platform aggregates all customer interactions, regardless of channel, into a single lifelong customer record that powers both AI and agent-led support, leading to more personalized and efficient service. Gladly accelerates agent efficiency by automating routine inquiries, allowing agents to focus on high-value customer interactions such as cross-selling and upselling opportunities.

“In today’s challenging retail environment, where customer loyalty is hard-won and easily lost, our AI-powered, unified Customer Service Platform is a game-changer. It not only enhances customer experience but turns support into a strategic asset that drives growth and loyalty.” – Joseph Ansanelli, CEO of Gladly.

“Gladly is solving critical challenges in how customer service is delivered. With its people-centered product philosophy, nextgen AI offerings, and experienced go-to-market leadership, Gladly is poised to transform the multi-billion dollar customer service market.” – Alex Scherbakovsky, General Partner at AVP.