Oded Barak
Co-founder and CEO at Five Sigma

Fast Cover selects Five Sigma to modernise travel insurance claims handling

May 29, 2025, Sydney, Australia – Fast Cover, a leading Australian travel insurance provider, has partnered with Five Sigma to modernise its travel claims operations with Five Sigma’s AI-native claims management platform and Clive™, the industry’s first AI Claims Adjuster.

Seeking a Modern and Agile Approach to Claims Management in Travel Insurance

Fast Cover, an award-winning Australian travel insurance provider, is redefining the way travel insurance claims are managed. With a focus on speed, clarity, and customer experience, Fast Cover continues to place service at the center of its operations.

Travel insurance presents unique operational challenges, with claims often arising under urgent and unpredictable circumstances like medical incidents abroad, flight disruptions, or lost baggage. Effective claims handling in this field requires speed, adaptability, and support for global customer needs.

To strengthen its ability to respond in real time and improve operational efficiency, Fast Cover has partnered with Five Sigma, selecting its AI-native, SaaS-based claims management platform. Five Sigma was chosen for its proven ability to help insurers modernise their claims operations across multiple markets.

This collaboration reflects Fast Cover’s commitment to delivering a seamless and responsive experience for travellers wherever they are in the world.

Five Sigma Chosen to Help Fast Cover Deliver Excellence in Travel Claims

Following a comprehensive evaluation and testing of Five Sigma’s sandbox environment, Fast Cover selected Five Sigma’s claims management platform along with Clive™, the insurance industry’s first AI Claims Adjuster. The decision was based on the platform’s ability to support a modern, responsive approach to managing travel insurance claims through the following capabilities:

  • Faster Claims from Start to Finish: AI and Automation accelerate the entire claims process, from the First Notice of Loss (FNOL) through to settlement, reducing turnaround times for customers.
  • Integrated and Streamlined Communication: Integrated communication tools ensure clear, timely interactions across all communication channels, keeping travellers informed wherever they are in the world.
  • Real-Time Insights: Dashboards and analytics provide actionable insights, allowing Fast Cover to track performance, make fast decisions, and continuously refine claims operations.
  • Rapid Implementation: Fast Cover will go live in a matter of weeks, enabled by Five Sigma’s efficient delivery process. This will allow the company to deliver value quickly without the delays typically associated with legacy system transitions.
  • Embedded AI Claims Support: Clive™, the first AI Claims Adjuster, is embedded directly into the platform. He assists adjusters by automating repetitive and manual tasks, guiding next actions, maintaining compliance, and advancing claims according to Fast Cover’s internal procedures – freeing up human adjusters to focus on complex, high-impact claims.
“Travel insurance is a dynamic business that demands rapid and effective claims handling – supporting travellers whenever and wherever they need us,” said Dean Van Es, CEO of Fast Cover. “Modernising our claims operations with Five Sigma’s technology allows us to deliver the fastest and smoothest experience to our customers. We are excited to leverage Five Sigma’s AI-native claims technology in our operations to meet and exceed customer expectations.”
“We are thrilled to partner with Fast Cover in Australia and support its journey to streamline its travel claims operations,” said Oded Barak, Co-founder and CEO of Five Sigma. “Clive AI and our claims management platform offer the automation, speed, and flexibility needed in travel insurance and many other lines of business, to meet customers’ expectations in the digital era. We are delighted to bring our innovation and best practices to Fast Cover and the Australian insurance market. “

About Fast Cover

Fast Cover is an award-winning Australian travel insurance provider, offering a range of flexible policies tailored to meet the needs of modern travellers. Founded with the mission of making travel insurance simple, fast, and accessible, Fast Cover offers comprehensive coverage for international and domestic trips, cruises, ski and snow holidays, business travel, and more. With an Australian-based support team and a strong focus on customer service, Fast Cover empowers individuals, families, and businesses to travel with confidence.

https://fastcover.com.au

About Five Sigma – AI-Native Claims Management

Five Sigma offers an AI-native claims management platform (CMS) and Clive, our AI Claims Adjuster, which streamline every step of claims handling.

Clive™, the insurance industry’s first AI Claims Adjuster, offers unparalleled automation and insights on top of any CMS! Clive adds AI capabilities to any existing system to automate routine tasks, dynamically plan claim handling, and advance the claim automatically according to the insurer’s operating procedure (SOP). Clive drives artificial intelligence, efficiency, and accuracy in claims handling. Adjusters are freed to focus on complex decision-making and better customer service.

Five Sigma’s CMS platform empowers adjusters to excel, speeding up claims handling and improving customer satisfaction with 360° claim visibility, advanced automation, a user-friendly interface, and useful insights.

For insurers, MGAs, and TPAs, Five Sigma is a risk-free solution that unlocks unprecedented benefits quickly. Insurers gain unparalleled visibility into their claims and operations, resulting in a significant reduction in Loss Adjustment Expenses. Five Sigma is a future-proof platform that is always up to date for the benefit of all its customers and gives insurers the agility to handle any claim faster, add new Lines of Business in less than a day, and accommodate new business models easily.

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