Embrace Pet Insurance Offers 24/7 Pet Help Line

whiskerDocs, a provider of telehealth support for pet parents, has announced the inclusion of its services for Embrace Pet Insurance policyholders – now all new and existing Embrace customers can enjoy access to unlimited phone calls, chats, and emails with the whiskerDocs team of veterinary experts.

The partnership grew from the mutual understanding that pet parents want to make a good decision on behalf of their pets, but don’t often know how to choose the best course of action. whiskerDocs provides reliable, unbiased support that is tailored to their pet’s situation and is cognizant of the resources available to the pet parent. “The majority of interactions we receive feel urgent to the pet parent, so whiskerDocs provides real-time access, on average within 23 seconds, to help pet parents decide what they need to do and how fast they need to do it!” – cofounder of whiskerDocs, Trevor Page.

As shown by data collected in over 30,000 interactions, whiskerDocs has identified that pet owners only correctly identify the most appropriate course of action in approximately 1/3 of cases. Even more importantly, urgent issues are often outside of normal veterinary practice hours. Without whiskerDocs, these customers are left with little choice beyond an expensive trip to the emergency room. whiskerDocs data shows that nearly 80% of pet issues presented can wait until normal business hours when the pet’s primary veterinarian is available to help.

Adding the whiskerDocs multi-channel, tech-enabled veterinary support is yet another way to build on Embrace’s extremely high customer satisfaction rating, reducing claims costs and unnecessary expenditures for policyholders. Embrace customers can now feel more confident that they’re spending wisely when issues arise and seeking care at the most appropriate times for their pet’s health and well-being.

File under ‘the rise in value-added services offered by insurers.’