Doubling Down on Commitment to Customer Experience, Insureon Opens Bay Area Office
Insureon, the nation’s leading online small business insurance agency, today announced the opening of a West Coast office in San Jose as part of its ongoing commitment to creating a best-in-class user experience for the burgeoning online commercial insurance space it has largely defined.
The San Jose office will serve as headquarters for Insureon’s growing Customer Experience team, which will focus on delighting customers in the online insurance application, quoting, binding, and renewal processes.
“Insureon’s proprietary technology and industry specialists have established it as the unrivaled leader in online commercial insurance transactions,” said Jeff Somers, Insureon’s President and Head of Retail, who is leading the San Jose office.
“Now we’re working to ensure that customers feel as comfortable shopping for their business insurance online as they do shopping for a book or movie.”
Ted Devine, Insureon’s CEO, added that the move to highlight customer experience marks an evolution for the company.
“We’ve spent the last five years perfecting backend functionality – building carrier relationships, converting our in-house software to AWS, and expanding our product offerings,” he said. “Now we have the luxury of investing more heavily in the front end to ensure that every business owner who visits us enjoys a seamless end-to-end experience. Opening our office on the West Coast allows us to tap into Silicon Valley’s deep talent pool of product managers, designers, and developers, all of whom are critical to our ongoing success.”
So far, Insureon has proven itself up to the challenge. Last week, the company earned the “Most Innovative InsurTech” award from Insurance Nexus for its work in the expanding insurtech space. In both 2015 and 2016, it earned a spot on Insurance Journal’s Top 100 Property / Casualty Agencies list.
In addition to its Chicago headquarters and new West Coast location, Insureon maintains offices in Denver, Colorado, and Allen, Texas.
About Insureon
A leading player in the insurtech space, Insureon leverages its unique online application to both serve retail clients directly and support the leading top-five banks, brokerages, and insurance companies in delivering their small commercial business. It places more than $250 million in premium annually.
