Concert Group announces appointment of Chief Claims Officer

Concert Group announced the appointment of Ken Carter to the newly created position of Chief Claims Officer.

Carter, who reports to CEO John Hendrickson, joined the company on October 8, 2024 from Merchants Insurance Group. He is based in Buffalo, New York.

“I am delighted to welcome Ken to Concert’s executive team. As with every aspect of our business, we are committed to establishing robust, best-in-class capabilities. Ken’s extensive experience in claims management, reinsurance, strategic planning and leadership development will be invaluable as we continue to enhance these foundational building blocks of Concert. I also want to acknowledge the excellent work undertaken by Suzanne Fetter, VP of Claims. In the two and half years since joining us, Suzanne has created a rigorous claims environment and established productive relationships with our clients. I know her experience, market relationships and insight at Concert will be of significant benefit to Ken.” – John Hendrickson, CEO at Concert Group.

Carter’s 24-year career at Merchants began in 2000 when he joined the company as Senior Corporate Casualty Claim Manager. In 2018, he was promoted to the position of VicePresident, Claim Operations. Prior to working at Merchants, Carter was employed at Allstate Insurance Company as Casualty Manager.

Carter holds a Master of Arts, Organizational Leadership from Medaille University, Buffalo, New York and a Bachelor of Arts, Philosophy and a Bachelor of Science, Cognitive Science, both from the University of Rochester, Rochester, New York.