Clearspeed partners with 1st Central

Clearspeed has partnered with 1st Central to integrate its voice-based risk assessment technology into the UK insurer’s motor claims process. The technology is being used to accelerate the settlement of legitimate claims while improving fraud detection.

As part of the claims journey, customers are invited to answer a short series of yes/no questions by phone. Clearspeed analyzes vocal characteristics to assess risk and help 1st Central triage claims at scale. Low-risk cases are fast-tracked, allowing internal resources to focus on higher-risk claims.

“At 1st Central we have a proactive approach to fraud prevention and the use of this technology reinforces our stances in protecting honest customers. We must constantly innovate and re-invent how we work for efficiency and tackle this massive fraud challenge–but without disrupting the customer experience. Clearspeed is delivering really positive outcomes for our customers. We’re seeing great benefits internally because we want to efficiently screen as many claims as possible without impacting on genuine customers, and this is an excellent tool to achieve that balance.” – Paul Priestley, Counter Fraud Director at 1st Central.