ClaimsTech 2023

// Mockup of Mercury claims screen

Over 50 US-based carriers now have a better claims pitch than they had a year ago due to frontend, consumer-facing interfaces and/or backend claims analytics and insights.

This report breaks down claims initiatives and highlights key vendors and insurtechs, providing an analysis of a competitor’s efforts to increase efficiency at the moment of truth.

ContentsPage #
The Landscape05
A Unicorn With No Headquarters14
GEICO’s Greatest… Move On?16
Damage Assessment24
Claim Settlement27
Customer Experience30
Back-end Processes32
Bird’s eye View36

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