Cigna partners with MDLIVE to make behavioral health virtual visits simpler and more convenient

Cigna is making it simpler and more convenient for its customers to seek care for conditions like anxiety, stress, and depression. Beginning in January 2020, Cigna’s 14 million customers enrolled in employer-sponsored plans can schedule appointments online to see behavioral health counselors or psychiatrists when they want and where they want by video or phone through its collaboration with MDLIVE . This new service is in addition to Cigna’s Behavioral Health network of more than 18,000 virtual behavioral health providers.

In January 2020, Cigna customers can visit myCigna.com to easily schedule a video or phone-based counseling appointment through MDLIVE with a mental health care professional, including licensed behavior care counselors, psychologists and psychiatrists. These mental health professionals can diagnose and provide therapy for a wide range of issues as well as prescribe medicines when appropriate. The consults are covered at the same customer cost share as an in-office visit.

“Providing personalized and affordable health solutions when and where our customers need them and ensuring quality treatment are our top priorities. As the demand for mental health professionals continues to grow, it can be challenging for customers to have access to care at the times they need it most. Working together with MDLIVE, we are delivering increased connectivity to help our customers live their healthiest and most vibrant lives.” – Julie McCarter, VP, product solutions at Cigna.

“Expanding our relationship with Cigna will help provide their customers with even greater and more convenient access to high quality behavioral health care in addition to the medical care we currently provide. Through this collaboration we can break down the traditional barriers that often prevent people from getting the behavioral health care they need, starting with making it easy for a user to find a provider and schedule an appointment.” – Rich Berner, CEO of MDLIVE.