CCC launches Recovery Assistant

P&C SaaS company CCC Intelligent Solutions has launched Recovery Assistant for casualty claims resolution.

Recovery Assistant creates a mobile channel to capture information to accelerate third-party claims resolution.

USAA collaborated with CCC to bring this capability to reality and further enable the insurer’s digital-first strategy. USAA is also the first auto insurer to leverage CCC’s Recovery Assistant and is actively using Recovery Assistant on qualified third-party claims.

“As consumer demand for all things digital grows, our ability to reach members and third-party claimants digitally becomes increasingly important. We were happy to work with CCC to help bring this capability to life and we are energized by the early results realized through CCC’s Recovery Assistant.” – Sean Burgess, USAA Chief Claims Officer.

Recovery Assistant can begin working quickly after a claim is filed, enabling an insurer to speed communication with the claimant, digitally guiding their experience. For qualified claims, a casualty adjuster texts or emails the claimant inviting them to confirm medical treatment was received and to capture macro-level injury data. Information is submitted through the Recovery Assistant app for evaluation by the adjuster. Settlement information is then returned digitally to the claimant, allowing for increased resolution speeds from months or weeks to days.

“The Recovery Assistant mobile experience is already hard at work streamlining casualty claims for USAA. CCC is focused on delivering innovative solutions that solve critical challenges for our customers. Recovery Assistant builds on CCC’s success delivering an end-to-end digital experience, advancing our unique position to create a unified straight through experience for our insurers that bridges APD claims to casualty claims and beyond. CCC solutions positively influence experiences of millions of people each year.” – Barrett Callaghan, Executive Vice President, Markets and Customer Success, CCC.

Bottom Line: “Recovery Assistant is not yet generally available.”