A Bot Will Get That

Mumbai-based life insurer HDFC Life announced the launch of an email bot by the name of SPOK that can respond to customer emails . “SPOK will help us increase our operational efficiency and we are excited to see how these interactions with our customers provide us inputs to enrich their future experience with us” – HDFC Life Senior EVP Subrat Mohanty. The initiative was a collaboration between the life insurer and Bangalore-based Senseforth, which provides a wide range of conversational bots. Look.