Boston Mutual Life Insurance announces new department
Boston Mutual Life Insurance , a national provider of insurance solutions for individuals and at the workplace, announced the introduction of its new Customer Experience, Innovation, Projects & Technology (CxIPT) Strategic Business Center (SBC), led by Jennifer Helms, Executive Vice President.
The new area is a combination of previously existing departments, including the Strategic Project Management Office (SPMO), Innovation Lab, Operations, and the Information Technology teams, structuring all into a new, integrated department to emphasize a focus on the customer experience. In this new SBC, both technology and customer service areas will be overseen by the same executive and leadership team, further supporting a stronger alignment of their functionalities and strategic efforts.
“Our new Customer Experience, Innovation, Projects & Technology Strategic Business Center supports our strategic growth plans and positions us well to maintain our focus on our technology, capabilities, and response to ever-changing market needs. The new department reinforces our ongoing efforts to deploy people to a personalized, enhanced customer experience, and technology to the process. I’m looking forward to building upon the foundation we have built here for years to come.” – Paul A. Quaranto, Jr., Chairman, CEO and President, Boston Mutual Life Insurance Company.
“We have established a department that better aligns with one of our key objectives – to create a state of organizational readiness to help support a best-in-class customer experience and provide an even better experience for the policyholders and producers that we serve, as well as our employees. Looking at our processes, service options, and technology from the view of our customers, with an eye towards the future, is an exciting opportunity for the team and our policyholders. I am proud of the work we have done and Boston Mutual’s passion for achieving this milestone for a seamless and positive customer journey.” – Jennifer Helms, Executive Vice President of Customer Experience, Innovation, Projects & Technology.
The newly integrated department includes employees based in both of Boston Mutual’s corporate offices in Canton, Massachusetts, and Omaha, Nebraska.
