Blue Cross launches Travel Smart MultiTrip Insurance Package
Blue Cross (Asia-Pacific) announced the launch of Travel Smart MultiTrip Insurance Package, which covers up to 5 trips and 7 days per trip, allowing customers to tailor-make their own multiple travel insurance at a modest premium. Blue Cross also launched a Flight Delay Cash Allowance Extension with Auto-claim Service, and a chatbot called BC Buddy to handle travel insurance inquiries 24/7.
With “market-first” Travel Smart MultiTrip Insurance Package, customers can enjoy the same coverage as that in Travel Smart’s single trip insurance, including the newly-added “Mobile Phone Extension” benefit, at a much lower premium. They can tailor their travel insurance package by choosing 3 to 5 trips and a coverage period of 5 or 7 days per trip according to their own annual travel plans. All these trips have to be registered and completed within one year after enrollment.
Blue Cross also launched a free Flight Delay Cash Allowance Extension. Customers simply need to input their flight information via Blue Cross HK App at least 48 hours before departure. An Auto-claim Service will then be activated to track the real-time status of the registered flight. If the flight is delayed for 6 consecutive hours or more, a notification will be sent to the customer regardless of the cause of flight delay. After completing simple claim procedures, the customer will receive a cash allowance under the Travel Delay Benefit.
Meanwhile, Blue Cross has also launched a virtual assistant called Chatbot “BC Buddy”, which offers instant online customer service making use of artificial intelligence technology, giving immediate replies to travel insurance-related inquiries anytime, anywhere.
“To enhance customer service experience, Blue Cross keeps rolling out innovative products and digital services by embracing InsurTech in its operations. As we all know, Hong Kong people are very frequent travellers, with many of them taking several trips a year very often. Understanding their insurance needs, we therefore launch the Travel Smart MultiTrip Insurance Package, Flight Delay Cash Allowance Extension with Auto-claim Service as well as the Chatbot, bringing our customers easier, more convenient and higher quality travel insurance service and experience.” – Patrick Wan, Managing Director of Blue Cross.