AXA XL appoints Matt Rodliff as Chief Claims Officer, Americas

AXA XL has appointed Matt Rodliff as Chief Claims Officer, Americas, effective July 13. Rodliff succeeds Jim DiVirgilio, who has announced his retirement. DiVirgilio will retire at the end of July and will continue to serve in an advisory role through the end of the year to support a smooth transition.

In his new role, Rodliff will be responsible for leading AXA XL’s claims strategy and operations across the Americas region. He will oversee the delivery of claims service to clients and brokers, drive technical excellence, and partner closely with underwriting and risk teams to support AXA XL’s growth ambitions. Based in Boston, he will report to Lucy Pilko, AXA XL’s CEO, Americas, and AXA XL’s Chief Administrative Officer and Global Chief Claims Officer Pam Urueta.

Rodliff joins AXA XL from Liberty Mutual, where he served as Vice President, Specialized Claims responsible for leading multi-line Specialty claims teams, implementing data-driven claims strategies, and improving operational efficiency and customer experience. Over the course of his career, he has held a variety of senior claims roles.

DiVirgilio’s retirement follows an 18-year tenure at AXA XL, most recently serving as Chief Claims Officer, Americas. During his time in the role, he has played a key part in moving our claims processes and technology forward, building a strong technical claims team, and helping to strengthen AXA XL’s reputation for responsive, high-quality claims service.