How can the industry avoid past tech missteps and harness AI to create more intuitive, compassionate, and genuinely humane experiences? Download our full report to learn more.

In a new report, Cake & Arrow delves into the core of the insurance industry's claims experience, highlighting the challenges and proposing CX solutions to transform these critical interactions into positive touchpoints with customers.

    As temperatures and the number of catastrophic losses continue to climb, homeowners are facing skyrocketing insurance premiums and loss of coverage. Climate change is testing the insurance industry’s...

Learn how design can help insurance companies maximize digital investments, optimize costs, and enable continuous innovation and relevance

Climate change has been on our collective radar for decades. But only in recent years has it come to be seen as an existential threat— not only to our planet...

A human-centric, design-minded perspective on a business-centric, insider-minded industry—from Cake & Arrow CEO, Josh Levine.

We recently spoke to 12 working-aged adults across America about their finances, about insurance, and about how they are managing uncertainty about the future. Read our latest study to discover what they had to say.

Interview with Cake & Arrow CEO, Josh Levine, on how the insurance industry needs to start talking to its customers and stop getting in its own way.

Human needs take center stage at the insurance industry’s biggest tech conference

Since the onset of the pandemic, work has undergone an unprecedented transformation, with new norms, attitudes, and expectations shaping what amounts to a new relationship to work. With this new...

In an effort to better understand how the relationship between employees and employers is changing, Cake & Arrow is looking to survey full and part-time employees living and working in...

Learn how to use product to create strategic alignment around business goals and customer needs With competing business objectives and changing customer needs, prioritizing a digital product roadmap can be...

Small businesses have a long road to recovery ahead. For some, it could take years to return to their pre-Covid baseline. Independent agents, with the inroads and infrastructure to connect...

Cake & Arrow’s Kate Muth joins the On Point podcast to talk about how work is changing and share research insights about gig workers As the world finally begins to...