Aon launches Claims Copilot
Aon announced the launch of Aon Claims Copilot, a digital platform designed to enhance client outcomes through advanced analytics, automation, globally consistent claims management and the expertise of Aon’s claims advocates.
The new platform supports every stage of the claim’s lifecycle – from the occurrence of a claim to advocacy and negotiation and resolution with advanced analytics. It enables global consistency, data-led performance evaluation and tailored insight to support each client’s risk capital strategy, with additional AI-driven capabilities to come in the first half of 2026.
The platform will launch in Germany first, then expand to North America, Asia Pacific and EMEA in 2026 with full global implementation by the end of 2027.
“Aon Claims Copilot represents an exciting step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology. It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximize recoveries and make better informed risk and coverage decisions.” – Joe Peiser, CEO of Commercial Risk at Aon.
“Expert advocacy combined with AI-driven analytics will give our clients superior visibility and control over their claims. Aon Claims Copilot empowers our teams, amplifying their expertise and maximizing claim payouts for our clients. It also creates a powerful feedback loop with our brokers, ensuring we place business with market partners that consistently deliver the best results.” – Mona Barnes, global chief claims officer for Commercial Risk at Aon.
