Aon Affinity Travel Practice focuses on service

And now to the latest on Aon Affinity Travel Practice. They launched an online claim system to make the process mobile-first and allow customers to file a claim on the go. Also, they said that they plan to launch additional features, such as providing online status updates on claims and electronic payment reimbursement. According to president Beth Godlin, “chatbots and conversational interfaces that are commonplace in the customer service space have not been widely adopted from an insurance sales perspective because customers typically want to know if their specific, personal situation will be covered”.

Bottom Line: not feeling it.