Allianz Australia Partners with Aptean Respond

Allianz Australia has implemented Aptean Respond complaints management solution to “drive improvements across all departments, ensuring Allianz Australia’s customers are listened to and valued.”

Whilst the highly configurable system moulds itself to a company’s changing landscape, the additional modules that incorporate social media monitoring, quality assurance capabilities and survey functionality secure a company’s brand reputation and customer experience success.

“Aptean is honoured to partner with Allianz Australia. Our focus on giving customers the best possible experience is a value that we both share, and meant our partnership came with ease. Aptean Respond is a preferred provider for a number of global insurers; this made it an easy decision for Allianz Australia. They were confident that Aptean Respond could provide them with the competitive edge needed to exceed customer expectations.” – General Manager of Compliance Solutions at Aptean, Martin Wagstaff.

Backed by Vista Equity Partners, Aptean provides very specific ERP, supply chain management, and compliance solutions for “over 2,500 highly specialized organizations in more than 20 industries and 54 countries.”

Aptean Respond 8 is due for release mid-2019 and will provide Respond customers with the latest technology to align with emerging regulatory changes and customer experience evolution.