Alexa, ask Sun Life what my physiotherapist coverage is
Sun Life Financial is doing more to help Clients easily access information about their benefits coverage for massage therapists, chiropractors, physiotherapists and psychologist services – all through Alexa-enabled devices. As Sun Life continues to drive innovation and deliver on its commitment to Clients, the company has announced the release of expanded voice technology capabilities with a new skill for Amazon Alexa.
“We know that our Clients want to access their health and benefits information through the channels that are the most convenient for them. Our digital journey has been all about listening to our Clients, understanding their evolving needs and adopting new technologies to improve their experience.” – Alice Thomas, Chief Digital Technology Officer, Sun Life.
Harnessing the voice technology of Alexa, Sun Life Clients can now access details such as remaining balances, deductibles, coverage limits and the percentage covered for each provider type. Clients can also easily check the status of a recently submitted medical or dental claim.
“Through these interactive tools, we’re working to help empower our Clients to live healthier lives. When our Clients access the power of our provider network, we’re making it easy for them to make informed decisions when managing their health and wellness needs.” – Dave Jones, Senior Vice-President, Group Benefits, Sun Life.
Sun Life has been at the forefront of the industry in introducing digital and mobile technology. The company’s industry first, digital coach ‘Ella’, and its top rated mobile app are examples of how the company is transforming its business by digitizing current operations, creating innovative new models to delight Clients, demystify a complex business and support the important work of advisors.
“Digital assistants make it easier for consumers to get the information they need, when they need it. This new skill from Sun Life is just another value add for Clients and showcases Sun Life’s commitment to digital transformation.” – Evan Young, Senior Manager, Alexa Skills.