Agero to take over Road America roadside and accident management assets

Medford, MA-based Agero , which provides roadside assistance to automotive manufacturers and insurance carriers in North America, announced that it has acquired the assets of Road America Motor Club from MAPFRE Asistencia .

Agero will take over roadside and accident support for Road America’s more than 100 U.S.-based insurance, auto reseller, fleet, RV and other diverse client programs. The acquisition comes as MAPFRE Asistencia looks to refocus its key assets globally, ultimately deciding to leave the roadside assistance market in North America through the sale of Road America.

“Agero’s mission has always been focused on the delivery of exceptional driver assistance services, and we are incredibly excited to be able to offer these experiences to Road America’s clients. Our scalable business model and constant innovation has enabled us to withstand the current industry hardships caused by the global health crisis, allowing us to seek opportunities that make sense for our business and our network participants. Through this acquisition, we will be able to ensure consistent service to clients and customers and enable volume for our provider network, while allowing us to continue to expand in areas such as fleets, where our industry-leading Swoop Dispatch Management has established a strong foothold.” – Dave Ferrick, CEO, Agero.

“After careful consideration, MAPFRE Asistencia decided that the sale of Road America would align with its strategy to strengthen its core businesses, while at the same time, ensuring the continuation of excellent service for Road America’s clients and members. Agero’s customer-centric culture is an industry best practice, and we look forward to working with them on a seamless transition for our Road America customers.” – Jair Marrugo, CEO, president and regional general manager of Road America.

Bottom Line: Agero supports more than 115 million consumers, servicing approximately 12 million annual breakdown and accident events.