Aflac partners with Nayya

Aflac announced a strategic partnership with Nayya, a provider of personalized digital benefits guidance, to improve how employees access their supplemental health benefits.

As part of the partnership, Nayya will power supplemental health claims integration to select employers within Aflac’s group benefits business with the goal of making Aflac insureds aware of their Aflac benefits when they experience an eligible medical event.

Last year, MetLife announced a strategic partnership with Nayya.

“Aflac has made the claims experience a priority for our clients for more than 65 years. We have delivered on this promise in many ways, including our wellness campaigns that promote the usage of our plans and creating a digital-first claims experience through MyAflac mobile app and web portal. We remain focused on simplifying the claims process by adding this robust, proactive medical claims integration solution as a natural extension of our long-standing values. We are excited to partner with Nayya on this journey.” – Senior Vice President of Group Voluntary Benefits Bob Ruff.

“As a technology provider, we have long admired the integrity of Aflac’s approach to customer service, which is a key component of what makes them one of the leading insurance carriers in the United States and Japan. The Group Benefits industry is in a state of bifurcation: industry leaders are meaningfully investing in claims in a differentiated way. We view it as Nayya’s role to help tell the stories of their commitment to everyday employees — the people who need the most help. Aflac is an example of an industry leader doubling down for leading employers during challenging times that their employees may face.” – Sina Chehrazi, Chief Executive Officer, Nayya.