AF Group reports cybersecurity incident

AF Group recently experienced a cybersecurity incident affecting its systems. According to the insurer, it engaged forensic experts to investigate the issue alongside their IT security team. Currently, there is no evidence indicating that customer data has been impacted or accessed by unauthorized parties.

Based on the details provided, AF Group agents need to submit an ACORD application via email to their Business Development team member, who will complete an intake form. To bind, they need to submit a bind order to the Business Development or Underwriting team member who provided the quotation. To report a claim, agents must call 1-866-206-5851 or email completed First Report of Injury documents to ClaimsExpress@accidentfund.com. TeleCompCare channels – the insurer’s nurse triage/telemedicine program – remain unaffected. There are issues with payment confirmation, but policies will not become delinquent if payments are delayed due to system issues. A 30-day grace period for payments is in effect.