Liberty Mutual adds new tech capabilities around claims

Liberty Mutual’s commercial property claims unit has added to the technology it uses to quickly and accurately inspect and estimate commercial property claims remotely.

The unit introduced two new technologies that enable claims to be inspected and estimated virtually. The first enables customers to stream video from the damaged property to Liberty Mutual’s commercial property claims specialists. The second, a Liberty Mutual app, lets customers provide images of the damage from a smart phone or tablet, which claims managers use to measure the impacted area.

These new technologies join other investments Liberty Mutual has made to improve responsiveness while also limiting in-person contact by its property claims professionals. For example, the insurer regularly uses updated aerial photography to understand the size and location of property losses. In addition, commercial property claims teams across the United States already photograph the exteriors of sites after a claim is reported without having to physically connect with a customer or broker.

“When commercial property is damaged, every minute counts. Liberty Mutual has invested in technology, infrastructure and processes to quickly, accurately and safely adjust property claims remotely. Our customers can rest assured that our expert resources will leverage the right resources based upon the complexity and severity of the claim.” – Liberty Mutual Manager of Commercial Property Claims Taylor Archambault.