Introducing “Miles Care”

LifeMiles , an airline driven loyalty program in Latin America, announced a partnership with novae to offer its customers access to travel protection program Miles Care. 

The program offers protection against trip cancellation and interruption, delayed flights, missed international connections and lost or delayed luggage; to name a few.

Additionally, LifeMiles users can access “alle”, a “hum/bot powered by artificial intelligence.”

ClickHelpNet is the designated Claims Administrator (TPA).

“LifeMiles, in its constant effort of improving value to its customers, is always seeking for top quality partners to collaborate on creating highly innovating products. We are proud to have selected novae as our insurtech partner to deliver a groundbreaking care service for our customers.” – Mauricio Angulo, Chief Innovation Officer at LifeMiles.

“We are thrilled to be the leading FinTech and InsurTech partnering in the airline industry with a player such as LifeMiles to drive disruption in the travel user experience. Through Miles Care travelers around the world will now enjoy access to these unbelievable benefits not only on their mobile app but also through leading messaging services –iMessage and Whatsapp- and the major e-wallets -ApplePay, GooglePay and Samsung Pay.” – Alejandro Nardi, Chief Operating Officer at novae.