Sweepr raises $9 million

Sweepr , the customer experience platform for the connected home, has announced a $9 million series A round led by Draper Esprit; bringing the company’s total funding to $11.7 million.

The Sweepr platform works by gathering detailed digital context in response to each consumer’s support request and leveraging this content to automatically and intelligently choose the best content to deliver specific, relevant, customized help. It delivers this support through instructions, pictures and video that are easy to understand and targeted to the technical skill of each consumer. Sweepr is lowering the bar for customers to get meaningful help in the moment that they need it.

“Sweepr’s voice activated platform has the potential to totally transform customer experience. The millions of support calls happening globally, which frustrate customers and cost service providers billions each year, could be dramatically reduced as the technology enables consumers to find out what’s wrong in real-time.” – Nicola McClafferty, investment director with Draper Esprit.

“Customer support needs to evolve to accommodate the growing complexity of our connected home environments. Sweepr’s early deployments have confirmed that the care industry is ready to be transformed by moving the support from within a traditional call center to within the home itself.” – Sweepr CEO Alan Coleman.