Introducing GrabPet Beta

Grab announced the beta launch of a new transport service, GrabPet, which allows pet owners in Singapore to travel with their pets.

“The needs of our users, no matter how niche, are important to us. We’re very excited to launch GrabPet because we know that many pet owners find it challenging to travel with their pets, given the limited transportation options available in the market. We have worked hard to ensure that we can better serve our users and their pets, which includes first-of-its-kind travel insurance for pets. We welcome our driver-partners’ and passengers’ feedback on the new service so that we can continually improve it for all users.” – Head of Grab Singapore, Lim Kell Jay.

Benefits of GrabPet Beta include:

• Peace of mind: Grab is providing additional insurance for all pets, passengers and driver-partners on GrabPet rides.
• Trained driver-partners: All GrabPet driver-partners are trained in pet handling and can help ensure to transport the pets safely. Grab has already trained hundreds of driver-partners for the new service and will continue to expand the GrabPet fleet (see Appendix for background on the trainer).
• Safety and comfort for pets: All GrabPet vehicles are equipped with a foldable back-seat cover with an adjustable leash for suitable pets, to ensure the pets can travel comfortably and safely. GrabPet driver-partners also have microfibre towel and air freshener to ensure that their cars are clean and well-maintained for all passengers.
• Rewards: For every dollar spent on a GrabPet ride, passengers will receive up to six GrabRewards points, depending on their membership tier. These GrabRewards points can then be used to redeem for Grab services and other perks such as CapitaLand vouchers, KrisFlyer miles and more.

GrabPet Beta is a specialized transport service with fares starting from $14. All household pets approved by the Agri-food & Veterinary Authority of Singapore except birds are allowed on GrabPet, and must be accompanied by human passengers. A maximum of two medium-sized pets (up to 41cm in length) or one large pet (41cm in length or more) is allowed on a GrabPet ride. Pets must also be in a crate or be leashed at all times.

While there are existing pet transportation services on the market, most of them typically require bookings or reservations to be made in advance. With GrabPet, pet owners can book a ride on-demand, 24 hours a day and seven days a week, as long as there’s an available driver in the vicinity.

The new service will also be an additional revenue stream for Grab driver-partners, and they can choose when they want to provide the service by toggling it on or off through the app.

To mark the beta launch of GrabPet in Singapore, Grab will also donate $3 from every GrabPet ride to Society for the Prevention of Cruelty to Animals (SPCA) in Singapore for the next one month.