Aviva Creates New Broker Community
The Aviva Broker Community is designed to address the specific needs of smaller, independent brokers, which were highlighted in research by Aviva*. The research found that these brokers often experience inconsistent service from insurers and a lack of wider support to run their businesses effectively.
“At Aviva, we are champions of the independent broker sector and to back this up, we have to deliver the best possible outcomes for all our regional brokers and their customers. We asked brokers what they wanted from Aviva and after evaluating their feedback, we’re delivering the things they need to be successful in a challenging business environment.” – Phil Bayles, Aviva’s Managing Director, Intermediaries.
Smaller Aviva brokers will automatically become part of the Aviva Broker Community, with access to a network of support and guidance chaired by Andrew Scott, an independent chartered broker. Community benefits include:
- Same day quote responses
- A compliance package at a discounted rate
- 3 free Aviva Development Zone licences to support learning and essential knowledge
- A financial deal that works for both the broker and Aviva
- Guidance and support services
Brokers will continue to have access to expert claims, risk management and succession support.
Aviva’s research showed that servicing, claims, online capability and speed are the key things brokers look for when choosing an insurer. Brand, financial strength and added value support also score highly.
Phil Bayles continued: “Compliance can be complicated and time-consuming – and brokers tell us it’s one of their biggest headaches. Our broker community can now take advantage of discounted compliance packages that will free them up to spend more time growing their business. We also know how difficult it is for smaller broker businesses to keep up-to-date with market and legislative changes and other essential knowledge. That’s why we are offering access to our Aviva Development Zone, giving brokers a wealth of learning at their fingertips – and one less thing to worry about.”
Andrew Scott said: “Having practised as an insurance broker for more than three decades before selling my business, this role represents a wonderful opportunity to work alongside Aviva in ensuring that independent brokers thrive in the market. I established a brand-new broking business in the 1990s and have maintained a strong industry interest ever since, so I can empathise with the challenges faced by brokers today. The enhanced benefits of the Aviva Broker Community are intended to provide real focus and valuable support to independent brokers – something which has been generally missing from the market for some time now.”
For more information about the Aviva Broker Community visit https://broker.aviva.co.uk/
