Covéa Insurance Simplifies Claims with Image Recognition

Covéa Insurance announced it has partnered with Audatex, claiming it is the first UK insurer to implement fully-integrated image capture tech to simplify the claims experience for its auto insurance policyholders. The new tech allows Covéa’s customers to send pictures of their damaged vehicle directly to their chosen repair shop via a smart mobile-friendly portal that’s fully integrated into both Covéa and the repairers’ systems.

“We’re delighted to be the first insurer to bring Audatex’s customer image capture technology to the claims market, driving innovation and streamlining the insurance claims process for our customers. This pioneering integrated technology is linked to our award-winning Repair Allocation Manager solution, where images flow seamlessly to the repairer via the AudaEnterpriseGold estimating system. It means customers now benefit from intelligent booking in and parts ordering, even before their vehicle arrives at the repairer, shortening ‘key to key’ times and delivering a significantly improved customer experience” – Alastair Sherwin, Motor Engineer Manager for Covéa Insurance.

We’re pioneering the use of integrated imaging technology in the insurance industry, implementing @AudatexUK image capture solution to streamline the claims process https://t.co/E1a4rcqbZe pic.twitter.com/10wSnBYbz9

— Covéa Insurance plc (@CoveaInsplc) January 29, 2018

Note: the mutual insurer also uses Audatex’s Repairer Allocation Manager (RAM) solution, an online integrated tool that uses Google Maps to improve customer choice by intelligently selecting approved vehicle manufacturer and repairers in the immediate vicinity and providing real-time distance and travel time to the customer.

Also note Aegon, Ageas, Ping An and Zurich – additional insurers that are leveraging AI in loss assessment and risk management.