DHFL Pramerica Completes Digital Transformation

Provider of Enterprise Information Management (EIM), OpenText, and India’s life insurer DHFL Pramerica have announced the completion of a “transformation project that has digitized key business processes at DHFL Pramerica Life Insurance, from creating insurance policy documents to managing new insurance agents and channel partners .” As part of a multi-year contract, OpenText will provide DHFL Pramerica Life Insurance with implementation support and managed services to maintain their digital solution and support long-term user adoption and satisfaction.

“Our customers are demanding a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach is helping us manage our rapid growth while continuing to scale our high-level of customer service. Our customers and insurance agents are responding well to these changes” – Managing Director & CEO of DHFL Pramerica, Anoop Pabby.

DHFL Pramerica has deployed OpenText Content Suite to generate and manage customer-facing documents, such as insurance quotes and policies, in a secure fashion, and Process Suite to enable policy processing across multiple teams and automate interactions with insurance agents that can now rapidly deliver quotes and information that comply with regulatory requirements and business rules.

Did You Know? DHFL Pramerica is one of the few life insurers in India to leverage chatbots to sell insurance. Learn more in our recent 2017 India: Life Insurers paper.