Crawford names Jemin Thakkar global CIO

Crawford & Company  has appointed Jemin Thakkar as global chief information officer, effective April 1, 2026.

Thakkar, who previously served as chief information security officer, will now lead the company’s global IT and technology organization and report to CEO Bruce Swain. The role consolidates IT functions under a unified structure aimed at improving governance, data integration, and enterprise-wide technology execution.

The new model will combine centralized oversight with regional execution, with a focus on aligning technology investments, strengthening accountability, and advancing modernization efforts.

Thakkar will also oversee Crawford’s approach to artificial intelligence, with an emphasis on governance, data discipline, and security. The company expects the expanded role to support operational efficiency and improve client service through enhanced technology and analytics capabilities.