Pan‑American Life partners with Swiss Re

Pan-American Life launched an online claims portal for U.S. life insurance beneficiaries in partnership with Swiss Re , expanding digital access to claims submission and processing.

The portal allows beneficiaries to submit claims online, aiming to improve intake accuracy and speed up processing, with plans to expand across PALIG’s global life business. The solution is powered by Swiss Re’s PromiseXP digital claims platform.

“Pan-American Life’s new online claim submission portal helps expedite the claims process and better serve beneficiaries in their time of need. We are pleased to partner with Swiss Re to enhance support of our beneficiaries across our global footprint. This initiative represents another important step in our broader digital transformation strategy.” – Enrique R. Monzon, Vice President, Chief Claims Officer – Global Life, Pan-American Life Insurance Group.

“We are proud to partner with Pan-American Life to improve the customer claims experience, backed by Swiss Re’s global scale and local expertise. Together, we are not simply digitizing existing processes; we are redesigning the claims experience from the ground up – mindful that claims are made during moments that matter most, when compassion and ease are essential. By combining Swiss Re’s advanced digital capabilities, deep risk insight and hands-on regional implementation support with Pan-American Life’s customer-first commitment, this partnership establishes a future-ready claims model built for speed, transparency and trust.” – Timothy Kovacik Quick, Head of Global Product Development & Delivery (L&H Claims), Swiss Re.