Sompo Himawari Life launches GenAI tool to automate sales inquiries

Sompo Himawari Life Insurance  has launched a generative AI–powered inquiry response support system, dubbed “AI Sapo-chan,” aimed at improving sales office efficiency and speeding up responses to agent and customer inquiries.

The tool uses retrieval-augmented generation (RAG) to draw from the insurer’s extensive internal FAQ database related to new policy applications, generating suggested responses while citing the underlying source material. Sompo Himawari Life expects the system to reduce time spent on new-contract inquiries by roughly 6,500 hours annually by fiscal 2030, easing the burden on frontline staff and headquarters teams while improving response times.

The rollout aligns with the insurer’s broader Insurhealth® strategy, which combines traditional insurance with health-focused services, and reflects ongoing efforts across the Japanese insurance market to use AI to boost productivity and customer satisfaction.