TCS expands Aviva UK partnership for life and pensions administration
Tata Consultancy Services has expanded its partnership with Aviva in the UK, with its FCA-regulated subsidiary Diligenta UK set to manage an additional 1.1 million Aviva policies. The expanded scope brings the total number of Aviva life and pensions policies administered by TCS to more than 6.5 million.
Under the agreement, TCS will take on an expanded portfolio of Aviva’s life insurance business, extending its end-to-end policy administration services. The move is intended to further Aviva’s customer-centric digital transformation efforts, aligned with the UK’s Consumer Duty requirements, including enhanced self-service capabilities, digitally enabled service centers, and a simplified technology stack.
“Our enduring partnership with Aviva, established on mutual trust and commitment over many years, has continually strengthened and delivered a better experience for customers. Aviva’s ongoing trust in our services and, their decision to entrust us with additional portfolios, demonstrates the depth of our collaboration. We remain dedicated to delivering an exceptional experience for Aviva and its customers. We continue to invest in our TCS BaNCSTM platform and services to stay ahead in the fast-changing tech landscape, as we strive to enhance end-to-end customer experience benchmarks within the UK Life and Pensions industry.” – R Vivekanand, President, BFSI Products & Platforms at TCS.
TCS said it will continue to leverage its BaNCSTM platform to support policyholders, advisers, and operational teams through improved access to information, faster issue resolution, and greater automation. Diligenta has already migrated several million policies to the BaNCSTM platform and plans to deliver the same level of digitization across the newly added portfolio.
The BaNCSTM platform supports digital-first policy administration, including conversational interfaces, faster product configuration, and straight-through processing. TCS said the technology enables insurers to improve self-service, communications, and risk controls across life and pensions operations.
